RETURNS POLICY
The customer has the right to return the Product to Sationibags.com SIA within 14 days and receive money or exchange it for another Product using the right of withdrawal, which applies only to consumers B2C.
1. The 14-day period for exercising the right of withdrawal is counted from the day when the Customer has physically received the ordered Product.
2. In order to use the right of withdrawal, the Customer submits a clear application to the e-mail info@sationibags.com, in which he announces his decision to withdraw from the contract, indicating the order no. and the reason for returning the item (for quality control purposes). After receiving the Customer's application, SIA Sationibags.com sends a confirmation.
3. The Customer returns the product in its original packaging (box), which contains all the elements received, such as a dust bag, product tag, etc. An e-mail application is considered a return form.
Let's save nature!
The deadline is considered met if the Customer sends the Product to SIA Sationibags.com before the end of the14 (fourteen) day deadline.
Let's save nature!
The deadline is considered met if the Customer sends the Product to SIA Sationibags.com before the end of the14 (fourteen) day deadline.
4. The Product is returned using the Product return code received via SMS, which comes with the withdrawal code (only Omniva and DPD parcel machines) Product return is FREE!*
If the Product was received by EMS, then the return is carried out by the Customer at his own choice, covering the return costs.
If the Product was received by EMS, then the return is carried out by the Customer at his own choice, covering the return costs.
*Free returns applied only to the Baltic States and using Omniva or DPD parcel machines byreturn code received via SMS.
5. The money for the returned Products will be returned to the Customer within 14 days from the moment when we have physically received the Product.
When using the right of withdrawal, the following recommendations and conditions must be taken into account:
1. The product that the Customer wants to return must not be used. It must contain the original packaging with all included items. If the condition of the Product has deteriorated due to the Customer's fault, or even the slightest signs of wear and tear are detected, or the Product is damaged, then the Customer does not have the right to exercise the right of refusal.
2. Taking into account that the Product is ordered for production at the Factory according to the model and color of the Product individually chosen by the Customer, when making a selection in the Website catalog, the Website and the Manufacturer cannot consider the following as non-compliance of the Product with the terms of the contract:
a) the color of the product, except if it is drastically different from the one shown in the picture;
b) size, unless the size is inaccurately specified on the Website.
We invite the Customer to evaluate the selected Product by size, color and shape before purchasing the Product, whether it meets the Customer's needs.
We invite the Customer to evaluate the selected Product by size, color and shape before purchasing the Product, whether it meets the Customer's needs.